Policy
Refund & Cancellation Policy
Megiddo is a service business. We design, install, and deliver audio systems and live entertainment, not physical goods. This policy covers deposits, rescheduling, and cancellations rather than product returns.
1. Deposits
A deposit of [XX%] of the total project or booking value is required to confirm and commence any engagement. Work does not begin, and a date is not held, until the deposit is received.
Deposits are [non-refundable / refundable minus a XX% processing fee] once paid, except where Megiddo is unable to deliver the agreed scope through no fault of the client.
2. Cancellations: Sound Engineering Projects
For installation, acoustic treatment, and system design engagements:
- Cancellations made more than [XX days] before the scheduled start date: deposit refundable minus costs already committed.
- Cancellations made within [XX days] of the scheduled start date: deposit is forfeited.
- Work already completed or materials already procured at the time of cancellation are billed in full.
3. Cancellations: Entertainment Bookings
For live band performances, DJ/MC, PA systems for events, and show curation:
- Cancellations made more than [30 days] before the event date: deposit refundable minus a [XX%] administrative fee.
- Cancellations made within [14 days] of the event date: deposit is forfeited, as performers, crew, and equipment are held for the date.
- Cancellations within [72 hours] of the event: full booking fee applies.
4. Rescheduling
A single reschedule request made at least [XX days] before the original date is accommodated at no extra charge, subject to crew and equipment availability on the new date. Repeated or late-notice rescheduling may incur a [XX] rebooking fee.
5. Refunds for Megiddo-caused delays or non-delivery
If Megiddo is unable to deliver the agreed scope for reasons within our control, the client is entitled to a full refund of amounts paid for work not delivered, or a credit toward a future engagement, at the client’s choice.
6. Force majeure
Neither party is liable for delays or non-performance caused by events outside reasonable control, including power/grid failures, extreme weather, civil disruption, or government restrictions. In such cases, we work with the client in good faith to reschedule rather than cancel outright.
7. How to request a cancellation, reschedule, or refund
Contact us directly at megiddosoundent@gmail.com or WhatsApp, quoting your project or booking reference. We aim to respond within one business day.